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ABOUT US The Experimental was founded in 2007 by three childhood friends, Olivier Bon, Pierre-Charles Cros and Romée de Goriainoff. Xavier Padovani later joined them and shared their vision: to offer the ultimate hospitality experience to an ever-demanding clientele. Celebrated for bringing the cocktail bar culture to Paris, Experimental operates cocktail bars, but also wine bars, restaurants, and then from 2015 Hotels. Destinations diversify over the years, starting with European capitals like Paris and London, to more seasonal locations such as Ibiza or Menorca for the summer or the ski slopes of Verbier and Val d'Isère for the winter. The group also have properties in Venice, New York, Biarritz, and the Cotswolds. The philosophy of service is constituted and affirmed by three key principles: the quality of its products, the precision of service, and the warm welcome of our guests.ABOUT MONTESOL EXPERIMENTAL In the heart of Ibiza, Montesol Experimental blends historic charm and modern flair since 1933. With 33 stylish rooms, a lively restaurant, and a vibrant atmosphere, it’s a destination for curious travellers and locals alike.At the top of the hotel, our rooftop bar offers stunning views over Ibiza’s old town — a chic, open-air setting where cocktails are crafted under the stars.ABOUT THE JOBWe are seeking a Receptionist M/F to join our team at Montesol Experimental. Your duties and responsibilities will be the following: Greet and assist all guest as soon as they come in. Manage all operations involving the customer's visit to the reception: check-in, check-out, currency exchange, invoicing, accommodation, information, bookings, concierge services. Respond to all guest questions and requests, offering a personalised service adapted to each request. Ensure that a high level of customer service is always provided, respecting our quality standards. In coordination with the Front Office Manager, deal with customer complaints. Ensure the good communication and coordination between the hotel's departments (Housekeeping, and F&B). Coordinate security at the front desk in order to maintain a high level of safety for all our guests, goods and material, including key inventory and guest’s belongings. Participate in the management of the hotel's general mailbox by replying and redirecting emails. Assist with administrative tasks at the front desk, maintaining efficient administration within the department, preparing, and submitting operational reports on time. Ensure that the workspaces are well kept and that the entrance to the hotel is pleasant. Ensure all equipment of the department is kept clean and in good working condition. ABOUT YOUA Hotel Receptionist is always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude and skills that follow: Social, engaging and motivated. Flexibility to respond quickly and positively to a range of work situations. Be well spoken with excellent communication skills Knowledge as well as abilities in other languages would be beneficial. Attention to details and customer needs. Proficiency with Microsoft Office Suite and PMS (Oracle, Opera, Micros). Experience the Experimental !Throughout your experience, you will be part of a stimulating and innovative environment. You will join a dynamic group and evolve alongside a variety of functions and experts with recognised know-howWhether it is for an entry-level employment or a new opportunity to evolve, we make a point to recruit, develop, and retain the most motivated and talented people from all backgrounds and skills. Here is what we can offer: Opportunities of training and career development. Possibilities of internal mobility in France, Italy, Switzerland, US, UK, Balearic Islands, etc. Attractive discounts in all our venues (cocktail bars, wine bars & restaurants). Corporate events.

As a Receptionist at The Galaxie Hotel, you will be the first point of contact for our guests, delivering warm and professional service to ensure a welcoming experience. You will handle check-ins and check-outs, respond to guest inquiries, and provide support to ensure smooth evening operations.Key Responsibilities:Greet and assist guests with check-in, check-out, and reservations.Answer phone calls, emails, and guest queries in a polite and efficient manner.Handle payments and maintain accurate records of transactions.Provide information about hotel services, local transport, and attractions.Liaise with housekeeping and management to ensure guest needs are met.Monitor security and maintain a safe, welcoming environment during evening hours.

Responsible for all front office functions and staff. Areas of responsibility include Guest Services/Front Desk and Retail/Gift Shop, Bell Staff, Switchboard Operations as applicable. As Front Office Manager, directs and works with managers and associates to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and associate satisfaction and maximize the financial performance of the department.·        Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.·        Ensures compliance with all Front Office policies, standards and procedures.·        Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.·        Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations.·        Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.·        Solicits associate feedback, utilizes an “open door” policy, and reviews associate satisfaction results to identify and address associate problems or concerns.·        Ensures associates are treated fairly and equitably.·        Strives to improve service performance.·        Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.·        Empowers associates to provide excellent customer service.·        Understands the impact of Front Office operations on the Rooms area and overall hotel financial goals.·        Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.·        Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.·        Ensures recognition of associates is taking place across areas of responsibility.·        Communicates performance expectations in accordance with job descriptions for each position and monitors progress.·        Manages associate progressive discipline procedures for Front Office Staff.·        Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.·        Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.·        Administers the performance appraisal process for direct report managers.·        Interviews and hires managers and hourly associate team members with the appropriate skills and in a timely manner to meet the business needs of the operation.·        Celebrates successes and publicly recognizes the contributions of team members.·        Responds to and handles guest problems and complaints.·        Observes service behaviors of associates and provides feedback to individuals and/or managers.