7 Management Dubai hiring VIP Waiter/Waitress at Dubai, United Arab Emirates

Company Overview

Established in 2015, 7 Management has grown into a premier hospitality and management group, renowned for its innovative concepts and acclaimed international brands. From casual dining to upscale entertainment, 7 Management delivers experiences that go beyond traditional hospitality across the Middle East and Europe. With a rapidly expanding presence, the group sets the standard in restaurants, lounges, bars, and clubs, seamlessly combining exceptional cuisine with unforgettable entertainment.

Role Overview

Responsible for leading the service team and ensuring exceptional guest experiences through attentive, professional, and personalized service. Acting as the link between management and the service staff, this role is required to oversee daily floor operations, ensure service standards are upheld, and support the Restaurant Manager in maintaining smooth, efficient, and guest-focused operations.

Key Responsibilities

• Service Supervision: Leads the service team during shifts, ensuring smooth coordination, timely order delivery, and adherence to service standards. Monitors the dining area to ensure guest satisfaction and efficient workflow.

• Guest Experience: Provides an exceptional level of service, anticipating guest needs and handling inquiries or complaints with professionalism and care. Ensures guests receive a memorable dining experience that reflects the brand’s standards.
• Team Leadership and Training: Guides, motivates, and supports waitstaff in their daily duties. Assists in training new employees on service techniques, menu knowledge, and guest interaction. Promotes teamwork and a positive work environment.
• Order Management: Ensures accuracy and efficiency in order taking, POS entry, and communication with kitchen and bar teams. Coordinates special requests or dietary requirements as needed.
• Floor Readiness: Oversees table setup, cleanliness, and readiness before and during service. Ensures that all service areas are properly stocked and maintained throughout the shift.
• Upselling and Product Knowledge: Maintains thorough knowledge of the menu, daily specials, and promotions. Encourages upselling of food and beverages to enhance guest experience and maximize sales.

Qualifications/Skills

• Minimum 3–5 years of experience in a high-end restaurant, lounge, or hospitality venue, with at least 1–2 years in a senior role.
• In-depth knowledge of food and beverage service, dining etiquette, and POS systems.
• Ability to multitask and remain calm under pressure in a fast-paced environment.
• Professional appearance, positive attitude, and strong sense of responsibility.
• Flexible to work evenings, weekends, and holidays as required.