Receptionist

Purpose of the Role The Reception is the front face of the WCG. It is the place where a customer first enters and gets an impression about the whole organisation, including its reputation and degree of professionalism. Our Evening Receptionists delivers a friendly, efficient customer service to the college group’s stakeholders, such as students, customers and colleagues. They create a warm and welcoming atmosphere for all of our guests, with the key aim of retaining and attracting new customers. To be the Receptionist for Moreton Morrell and Royal Leamington Spa College requires you to act as the Fire evacuation officer for this college. The post requires you to work as a receptionist/fire evacuation officer in the event of a fire or emergency incident supporting staff based at the College. Why Work With Us? Imagine working for an employer that has a positive impact on the lives of thousands of students every year. That could be you. We offer careers in teaching, educational support and pastoral care and brilliant opportunities within our professional Corporate and Commercial Services departments. The opportunities here are almost endless and can be full time, term time only, part time. We are one of the largest higher and further education colleges in the country with just under , students and around 1, staff. That’s a lot of people and people are our key to success. WCG has a comprehensive staff training program, offering leadership training for those wanting to progress and an employee health and wellbeing programme to support our staff when they need it most. Place of Work: Royal Leamington Spa College Our Royal Leamington Spa campus delivers various specialisms from Hair & Beauty to Games Art & Design. As well as these courses we also have an onsite Bistro where some of our students complete their catering courses. We offer a broad range of career opportunities including teaching and support roles. Place of Work: Moreton Morrell College Our Moreton Morrell campus offers a centre dedicated to veterinary nursing, as well as a large animal welfare centre. There is also a Construction facility with an open workshop area for brickwork, carpentry and multi-skilling. The working farm on site attracts members of the public to our lambing event that takes place every year. Intercampus transport is provided with good links to and from Royal Leamington Spa College Essential Attainments: A good general education including English and Maths or equivalent. Good computing skills e.g. Microsoft Office applications, google apps, emails and calendars, Pro-solutions. Desirable Attainments:  A level 3 qualification or recognised administrative qualifications. Previous administrative / reception experience First Aid Certificate or a willingness to undertake training in this area. Essential Skills and Knowledge: Experience of working within a customer-focused environment. Ability to solve problems. Experience of administrative or secretarial experience within industry or education. Experience of building relations with a range of people at different levels, internally and externally. Experience of efficient and friendly handling of general enquiries and complaints. Experience of effective communications with the general public and colleagues. Experience of remaining calm, polite and professional under pressure. Experience of going the extra mile putting the customer first. Ability to demonstrate an understanding and knowledge of Equality and Diversity. Ability to demonstrate an understanding and knowledge of safeguarding and promoting the welfare of children and vulnerable adults. Ability to demonstrate behaviours which support the Core Values of the College. Desirable Skills and Knowledge: Experience of working in the education sector. User of visitor management systems, customer relationship management systems. Excellent customer service skills. For a full job description, please read the job description attached.