Reservations Manager

Social district - Dubai, United Arab Emirates

Posted 5 months ago - 34 members applied

Number of Vacancies
Job Type
Full Time
Dubai, United Arab Emirates
Salary ($)
Salary Period
Contract Period
2 Years
Flight Ticket
Service Charge
Career progression
Training & development
Vaccination Status
Not Required

Candidate Preference

2 years
Living in
United Arab Emirates
Communication Skills
Computing Skills
Decision Making
Interpersonal Skills
Language Skills
Leadership Skills
Management Skills
Negotiation Skills
Organisation Skills
Problem Solving
Self Motivated
Team Work Skills
Time Management
Work Under Pressure
Written Communication
Job Description

We are currently looking for young, dynamic, self motivated Food & Beverage professionals who want to move their careers forward.


As a Food & Beverage Reservations Manager you are responsible for all restaurant bookings and general administration duties within the department, whereby your role will include key responsibilities such as:


•Possess full and accurate information about all F&B outlets, promotions and special events

•Provide customers with any required information related to all F&B outlets, promotions and special events

•Handle all F&B inquiries coming through phone and e-mails

•Handle bookings for all F&B outlets before the outlets are open

•Handle group inquiries and bookings for F&B outlets, prepare offers and contracts for groups

•Advice and recommend food & beverage choices to customers while making offers

•Handle pre-payment for F&B reservations and special events bookings if needed

•Create reservations in system and clearly indicate all notes and preferences of the customer. Proceed with table allocation if needed

•Confirm and reconfirm bookings for all F&B outlets before outlets are open

•Responsible for control over the number of reservations taken for a day for any outlet

•Announce overbook of any outlet when necessary and stop bookings before the Outlet Manager is on duty

•Handle reservations for special events

•Handle ticket sales for special events

•Responsible for taking clear and accurate information about every booker and update it correspondingly in database

•Handle database and corrects mistakes where applicable. Ensure all information is correct and up to standards

•Actively assist in promoting F&B outlets and special events by providing full and detailed information

•Ensure that all customer inquiries are handled timely, efficiently and with care

•Maintain efficient communication with Outlet Managers, F&B management and other departments in order to facilitate operation

•Make Telemarketing as per the standard of procedure

•Maintain appropriate level of confidentiality

•Use operating equipment correctly and handles it without damaging

•Carry out any other reasonable duties and tasks assigned by department head or management

•Operate in a safe and environmentally friendly way to protect guests’ and colleagues’ health and safety, as well as protect and conserve the environment

•Comply with the Restaurant's environmental, health and safety policies and procedures