Beauty Insider - Receptionist (37.5 hours)

Beauty Insider - Receptionist (37.5 hours) Job Introduction Selfridges has always been much more than a shop. We’re a social space where everyone is welcome and feels a sense of belonging, a creative playground where culture and commerce collide, and an experimental hub where you can discover the most innovative and sustainable ideas in retail. We’re here to help make the world brighter. And you can be an important part of this. We’ll talk more about the role below, but before we get to that, let’s share with you the good stuff… Rewards and benefits  Life at Selfridges is dynamic, exciting, and always evolving. As well as working with some of the most cutting-edge, iconic and boundary-pushing brands, designers and creatives, we also offer our team members opportunities to help make a positive difference through our network of communities, both within and outside Selfridges. Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary.  Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working Generous annual leave that increases with length of service  Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations  Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies  Defined pension contribution scheme Generous bonus and/or commission scheme Enviable team member discount including sale previews and double discount days  Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment  Subsidised gym memberships Annual travel pass and cycle-to-work schemes A sustainable car salary sacrifice scheme  Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members  Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance  Access to a wide range of training programmes to help your career development  Read on to find out how you can play your part in Reinventing Retail…  Role Responsibility As a Receptionist, you are an essential part of a team that creates the extraordinary experiences our customers expect from Selfridges. Customer service is at the heart of what you do, you will be an expert for all things Selfridges and the go-to person to help our customers. You are fully knowledgeable of everything about the store including the latest products, events and services that only Selfridges can offer. As a Receptionist you will: Work as part of a team focused on creating a memorable customer experience by building rapport, sharing product knowledge and catering to customer needs Book appointments, check clients in, offer our online services, manage the diary. Be open to customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area. Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you. Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors. Follow health, safety and security procedures, and play an active role in preventing stock loss. The Ideal Candidate A great communicator. You will be able to positively engage with all types of customers (domestic and international) with varying needs and requirements Well Informed. You will develop excellent product knowledge by following trends and being aware of our competitor’s activity, along with taking part in supplier training Known to be a sales and service expert. You’ll use these skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriate A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same Problem solving skills. You’ll go above and beyond to resolve issues for our customers and be able to adapt your approach to each individual customer Flexible. Adaptable to business needs, you are happy and comfortable to take ownership for tasks that may go beyond the role expectation An example of our values, a reliable and respected colleague This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business