RIKAS Group hiring Restaurant Manager at Dubai, United Arab Emirates

Place of work: La Cantine de Faubourg

Responsible to: General Manager

Scope and general purpose:

Responsible for the smooth running of the operation, maintain high level of service and a well-organized work atmosphere. Restaurant manager is in charge of hiring, managing the venue, supervise and continuously trains staff and ensuring a high quality service at all time to in favour of customer satisfaction.

Must be knowledgeable of:

• Health and safety requirements
• Food and Hygiene requirements
• First aid
• Menus(food, wine, cocktail, cigar)
• Allergies
• Risk assessment
• Rota
• Rules and regulations
• Operating systems

Responsibilities:

• Ensure 100 percent compliance with all company policies and law
• Lead by example
• Oversee operation of La Cantine du Faubourg
• Ensure that smooth operation in all sections
• Perform /supervise / control daily opening and closing procedures
• Maintain education program
• Change the employee book as needed
• Implement new rules and regulations
• Co-ordinate with general manager for everyday operation
• Staff evaluation
• Stock control
• Inventory control
• Ensure excellent communication between all departments
• Be present in everyday life and suggest development, disciplinary action affecting team members
• Create a strong team and take care of the employees to provide excellent costumers service
• Maintain proper sanitation, hygiene standards and maintain effective store presentation
• Motivate staff
• Act in favour of the restaurant

• Socialize with guest
• Ensure a friendly work environment of all time
• Handle and resolve complains
• Controlling background music, lightning
• Resolve costumer complains about food, quality of service
• Holds daily briefing , attend and actively participate in weekly manager meetings
• Adjust stock in EPOS during operation if necessary

Duties list

Before Service

• Hold daily briefings
• Check opening procedure check list and if all duties were done properly
• Check with reception is terms of daily bookings
• Check with bar section 68 and 86
• Check with kitchen the 68 and 86
• Adjust stock accordingly in EPOS
• Organize daily setup according to reservations
• Assure that employees are well groomed and up to company standards
• Set appropriate music and lightning level if necessary

During service

• Greet and fare well guest
• Socialize with costumers
• Get feedback if possible from every table
• Maintain ambiance controlling lightning and music level
• Manage front of house
• Handle and solve complains if there is any
• Apply discount on bills if needed
• Be a helping hand in service if necessary
• Keep posture and lead by example
• Constantly check that wash-rooms are up to standards
• Always stay on the floor and stay visible

After service

• Supervise closing procedures
• Revise closing duties check list and ensure that procedure was done properly
• Follow up on hand over books
• Supervise end of shift search