Receptionist

ReceptionistUfford, Woodbridge£20,280Primary Job Purpose:An exciting opportunity has arisen for a receptionist to join our team. The successful applicant will assist in ensuring the smooth running of the front desk and all reservation and reception duties. They will maximise customer satisfaction and maintain good customer relations, ensuring adherence to all procedures, dealing with advance reservations, checking in of guests and preparation of bills. They will ensure excellent service at all times and accurately complete all reception and reservation documentation to provide the best guest experience.What you'll be doing day to day:To ensure all calls are passed to the relevant department/personsTo have full up-to-date knowledge of the hotel and servicesTo take reservations and enter bookings on to the systemTo allocate guest rooms and check guests inTake pre-payments on check-in and block room if needed.Deleted revenue to be recorded and Revenue Manager to be informed.To liaise with Housekeeping throughout the course of the shift informing them of room moves,special requests, extra departures etc to ensure no problems occurTo assist guests with any queries throughout their stayTo check guests out ensuring bills are paid and receipted correctlyTo balance cash and bills at the end of each shift. To be responsible for the float while on dutyTo maximise selling opportunities by adding customer value at every opportunityTo handle customer complaints promptly and professionally, demonstrating genuine customer care.To adhere to the correct uniform/appearance policy and maintain personal hygiene at all timesTo undertake any other duties requested by managementTo comply with all legal requirements in respect of health, safety and welfare of staff and customersAll staff of the company are required to make themselves available for training and communication meetings, for which advance notice will normally be givenAll staff must attend fire training as required by law, and to be familiar with the departmentalKeys Skills:Friendly, informative and approachableExcellent communication skillsEfficient and confident with speaking on the phone and working with computersMW 2019Attention to details‘Can do’ attitudeCalm under pressure during busy periodsResilient and calm attitude when dealing with face-to-face complaintsAbility to use own initiative and problem solveAll staff Key Performance MeasuresOur values underpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day.Benefits:Discounts across the resort, including family and friendsFree onsite parkingProgression and career development opportunities.Pension SchemeDiscounted foodFree gym membershipAccess to wellness programmes