Restaurant Manager - The Upper Deck

Job Description · To manage all aspects of the food and beverage operation within The Upper Deck · To deliver exceptional guest experience · Take full ownership over front of house, back of house, licensed bar and special events activities · Recruit, develop and retain a skilled and engaged food and beverage team Own the financial and budgetary performance of the food and beverage operation, delivering both revenue and margin targets · Create a culture of personal and professional development within the F&B team Take full ownership of all health and safety and food safety management in the F&B operation Operational Oversee all food and beverage operations, taking a proactive, customer facing approach at all times Drive service levels and sales, particularly during peak trading periods Maintain exacting brand standards in the service of food and beverage Plan the team rostering so that suitable leadership and capability are in place throughout all shifts during the week Oversee the maintenance and upkeep of all F&B areas, with equipment always being in good, safe working order and the environment being kept in a clean, hygienic manner Oversee all food and beverage ordering, stock holding and par levels in venue Lead daily and weekly team briefings with the front of house and back of house teams and the OM hosting Guest Provide a prompt, high quality and consistent level of food and beverage service to guests at all times Reflect and act upon any guest feedback in a constructive manner, only escalating to the OM hosting when necessary Distil a sense of guest advocacy into the F&B team, leading a culture focussed on delivering exceptional guest experience at all times Support junior team members so that the exacting departmental standards are understood, and take action to maintain standards and improve capabilities where necessary Financial Deliver on key financial targets including revenue, gross profit, margin, wastage and labour. Foster a culture within the team to where financial controls and processes are second nature and embedded within the daily routine Teach and support team members in their impact on, and responsibility to, the delivery of those targets, communicating performance via periodic updates and clear KPIs Use the systems available, such as EPOS, to proactively manage key metrics and inform decision making Manage the correct recording and inputting of accurate monthly stock on hand Oversee the efficient and accurate ordering of food and beverage products, minimising wastage while always ensuring product availability Perform high value line checks each week and act accordingly to action any wastage or variances · Manage the accurate recording of F&B complimentary food and beverage within the club Attend weekly and monthly finance meetings with the OM hosting and wider management team when required Deliver any addition financial KPIs that may be communicated People Play a key role in the venue leadership team, representing the F&B operation at management meetings Lead F&B team meetings in conjunction with the OM hosting and head chef, via regular team huddles and forums Work closely with the OM hosting and head chef in the planning of efficient resource requirements Take ownership of the recruitment and onboarding of F&B team members, ensuring a team of multi skilled, highly capable individuals are available at all times Act as an F&B team advocate at all times, supporting the teams professional, development and welfare needs Build clear delegation of authority in the F&B operation, so when not on shift organisation, standards and performance are maintained consistently Behave in a calm, organised and appropriate manner at all times with guests, team members and management from all venue functions External Engage with the wider F&B community within Rank, through workshops, training, networking and forum channels Support the Rank food development manager in innovating, designing and deploying the brand proposition Safety Be an advocate of health and safety and food safety in the venue Own all food safety and health and safety related activities within the F&B operation Actively engage and train the venue teams in food safety and health and safety Lead a ‘zero harm’ culture, and have a ‘never turn your back on a hazard’ mentality Take full responsibility for allergen management, working with the Rank allergen management framework at all times Attend periodic food safety and health and safety meetings and training sessions Shareholder Support and deploy any initiatives by the Rank group as part of the Transformation program Understand, communicate and deliver the Rank Group strategy Generic responsibilities Work to uphold the three licensing objectives that Rank are committed to Work to the Rank STARS values at all times Positively engage with team members and colleagues across all departments Understand and promote Rank codes of conduct Any additional duties that may be requested by the business Key performance indicators Revenue, margin, cost and profit NSF score Customer experience score Team retention rates Qualifications · Minimum 2 years as a general manager, assistant manager or F&B manager in a reputable branded or independent food and beverage organization · 10 years’ experience in the food and beverage industry · Demonstrable background successful financial management of an F&B operation, preferably with a circa £500k annual turnover or above · Strong leadership skills, having led a medium to large food and beverage team · Minimum level 2 food safety (either current or expired)