Clinic and Theatre Assistant/Runner

WHO ARE WE? Newmedica is one of the leading providers of NHS-funded ophthalmology services in England.   Our Purpose is to make a positive difference to people’s lives Our Vision is to c hange lives through better sight and eye health ​ Our Promise is to use our expertise and compassion to help people feel special, reassured and cared for   We provide services for NHS CCGs, NHS Trusts and Foundation Trusts, and other providers of NHS funded services. We deliver over 125,000 patient interactions annually, including outpatient appointments, diagnostic testing and eye surgery. Our services are delivered through a variety of models including Managed Services and Ophthalmology Joint Venture (OJV) Partnerships. We are registered with the Care Quality Commission (CQC). ROLE SUMMARY Theatre assistants/runner make a significant contribution to the successful operation of the theatre. They are responsible for ensuring the smooth and efficient administration of the theatre including the logging of events, medication, paperwork and maintaining electronic systems. Theatre assistants work with the Administration Team to support with prepping patients notes for theatres, reminder calls and record keeping.   Clinic Assistants are the public face of Newmedica and are integral to the successful operation of the clinic. They are responsible for performing clinical tests and supporting the clinical assessment of each patient and for ensuring that all patients understand their treatment. They are also responsible for ensuring the smooth and efficient administration of the clinic, including retrieving patient notes, recording and filing clinical outcomes and utilising Newmedica’s electronic patient records.   Combining a friendly and accessible personal manner with advanced clinical testing skills, they pride themselves in delivering a great patient experience and their ability to work within small teams to maintain and enhance processes to maximise quality and efficiency. It is expected that the company’s growth plans will provide ongoing challenges for the post-holders as well as appropriate career development opportunities. KEY RESPONSIBILITIES Clinical Duties and Responsibilities Managing the relationship with the patient and the provision of appropriate information to them, ensuring that exceptional customer service is delivered. Working with other clinic staff, including clinicians to ensure optimal patient flow, including assisting them if required. To accurately record patient history relevant to the clinic on paper records and on Newmedica’s CPM. To explain the implications of eye conditions, treatment options, medication and possible side effects to patients, some of which may be distressed or confused. To ensure that evidence based clinical standards of care to patients are achieved. To ensure the delivery of agreed quality standards, taking any necessary action to remedy shortcomings in services that contribute to patient care. To maintain high standards of cleanliness and infection control between, during and after patient appointments. To perform a comprehensive range of diagnostic procedures and clinical assessments in order to provide the Consultant with the relevant information for diagnosis and treatment. To support the continuous quality improvement of all clinical aspects of the service including the appropriate escalation of process, clinical, equipment, quality or infection risk issues. To support the scrub nurse with trolley, medications and consumables. To act as an assistant and runner on theatre days, ensuring timely completion of paper records. To ensure accurate stock management records are maintained for all drugs and medicines under supervision. To support with theatre close-down at the end of a working day, including removal of all clinical waste, preparing instruments for transportation to Nuffield HSSU for decontamination. To meet and greet patients and to support admissions and discharge as necessary.   Administrative Duties To keep accurate patient health records, ensuring availability and confidentiality, updating electronic patient records or completing handwritten clinical notes. Undertaking other ad hoc and administrative tasks as required to ensure the smooth running of the clinic. To support with routine stock checks and stock management. To support the department with liaison with Nuffield Health HSSU for the safe and timely transportation of instruments ensuring there is a proficient audit trail to and from the HSSU. THE INDIVIDUAL EDUCATION & QUALIFICATION A good level of general education. GCSE Maths and English.   EXPERIENCE & KNOWLEDGE Experience of Ophthalmology not essential as training will be provided and supported with development plan and learning opportunities. Comfortable with Microsoft Office products and using computerised systems for data input/output and review. Proven customer service skills with a passion for customer care. Previous experience of working with patients or carers would be desirable although not essential.   SKILLS & PERSONAL ATTRIBUTES Enjoys the routine and rhythm of a process driven environment. Ability to work in theatre/clinic environments adapting to different clinicians. Able to balance working independently with appropriate escalation and delegation. Committed to deliver consistently high standards of care to patients. Self-motivated to provide an excellent level of communication and individual care for patients. Enjoys working with a range of people and is able to tailor their approach to a diversity of patient needs. Excellent verbal and written communication skills with a good telephone manner. Excellent organizational skills and the ability to multi-task. Experienced in team working and effective collaboration. SUPPLEMENTAL INFORMATION COMMON TO ALL ROLES ADDITIONAL RESPONSIBILITIES Actively promote and market Newmedica and present a positive image of the Company and its activities both within and outside the Healthcare environment. Ensure the quality standards and performance measures applying to the work of the section are met and facilitate continuous improvements in all aspects of the post. Undergo any self-development and training as necessary for success in the role and provide support and development for others where appropriate. Carry out any duties at all times in accordance with the Company’s policies including Equality and Diversity and Health and Safety. Promote by positive example both internally and externally, the purpose and vision of Newmedica. Undertake all responsibilities in adherence with Newmedica Policies and Protocols for Infection, Prevention and Control. We operate a 7 day service. Within your 40 hour working week, you may be scheduled to work weekends and Bank Holidays dependant on demand of the service. This will be on a rota basis.