Nammos World hiring Guest Relations Manager at Dubai, United Arab Emirates

Guest Relations Manager

Nammos Dubai

Step into the world of Nammos, where refined hospitality, personal connection, and unforgettable moments define the guest experience. We are seeking a polished and well-connected Guest Relations Manager with a deep understanding of VIP guests and clientele to deliver warm, intuitive, and highly personalized service at the highest level.

Your Responsibilities

VIP Guest Experience & Relationship Management
Be the primary point of contact for VIPs, regular guests, and high-profile clientele. Build genuine, long-term relationships and ensure every guest feels recognised, valued, and cared for.

Clientele Knowledge & Personalised Service
Maintain a strong understanding of guest preferences, habits, and expectations. Anticipate needs and deliver bespoke experiences through attention to detail and personal engagement.

Reservation & Guest Journey Management
Oversee reservations, guest profiles, and seating allocations to ensure a smooth, welcoming, and well-balanced guest flow throughout service.

Brand Representation & Service Standards
Represent the Nammos brand with confidence, elegance, and professionalism. Uphold service standards, etiquette, and presentation while setting the tone for the venue’s atmosphere.

On-Floor Presence & Team Coordination
Maintain a visible presence on the floor, welcoming guests, managing expectations, and coordinating closely with operations, reservations, and management teams.

Guest Feedback & Relationship Continuity
Handle guest feedback with discretion and care, ensuring concerns are resolved promptly while strengthening trust and loyalty.

Your Profile

• Proven experience in Guest Relations within luxury hospitality, nightlife, or high-end lifestyle venues

• Strong established clientele with deep knowledge of guests and VIP expectations

• Naturally warm, confident, and highly personable

• Exceptional communication and interpersonal skills

• Detail-oriented with a strong sense of service and discretion

• Thrives in fast-paced, high-energy environments

• Fluent in English; additional languages are an advantage