Marriott Marquis Dubai Creek Hotel hiring Host/Hostess at Dubai, United Arab Emirates

Job Summary:

The Hostess is the first point of contact for guests, responsible for creating a warm and welcoming atmosphere. She manages reservations, seating arrangements, and ensures a smooth guest flow while maintaining excellent customer service standards.

Key Responsibilities:

• Greet guests warmly upon arrival and escort them to their tables.
• Manage reservations and walk-in guests using the reservation system.
• Maintain seating charts to optimize table turnover and guest satisfaction.
• Provide accurate wait time estimates during busy periods.
• Assist guests with special requests, including dietary needs or seating preferences.
• Answer phone calls, respond to inquiries, and take reservations politely and efficiently.
• Coordinate with servers and management to ensure excellent service delivery.
• Maintain cleanliness and organization of the hostess stand, menus, and entry area.
• Handle guest complaints or concerns promptly and professionally, escalating when necessary.
• Uphold company grooming standards and maintain a professional appearance.