Limestone Lab hiring Host/Hostess at Dubai, United Arab Emirates

As a Hostess you are responsible in receiving and welcoming guests in a warm, courteous and efficient manner at all times. Your key responsibility is to ensure all guests receive positive and professional service to the highest standards that exceeds customers’ expectations.

• Offers consistent professional, friendly, warm and engaging service.

• Taking reservations over the phone and through other platforms, answer inquiries and give information in an an impeccable manner.

• Welcome guests and ensure that they are attended to and be available for them at all times as a point of contact.

• Getting all the guests’ information during the inquiry to fill our database efficiently.

• Ensuring all bookings are recorded correctly.

• Seat guests based on guests’ preferences and balancing of customer flow in service stations.

• Taking responsibility for all reservations, making sure all inquiries are followed up and documented on the system

• Answering the phone to all external calls following company standard procedure

• Maintaining relationships with key clients & VIPs, ensuring management is aware of any bookings.

• Ensuring all of the team (FOH & Kitchen) is fully aware of event bookings, current & future.

• Review operating practices for the reservation and reception team and implement improvements where necessary.

• Liaising with the Management Team and Kitchen to ensure all departments are up to speed with daily bookings.

• Put forward ideas regarding targeting potential customers, building relationships with key clients & VIPs & promoting new business.

• Act according to the complaint handling standards and procedure.

• Report for duty as per schedule, clean, tidy, and wearing the correct uniform.

• Attend departmental communication meetings, and training sessions and ensure that all team members operate in line with the instructions received.

• Maintain cleanliness and hygiene standards.

• Adhere to all Company Policies and Procedures.

• Carry out additional tasks as instructed by management.

• Assure the well-being of all guests by maintaining a close, friendly, yet discrete contact.

• Be aware of all menus and ongoing promotions in the outlet by heart in order to recommend if a guest requests.

• Contribute in setting up the outlets database.

• Reassure the guests’ satisfaction upon their departure.

Qualifications

• Diploma / Degree in hospitality.

• Previous relevant experiences in luxury restaurant or hotel.

• Knowledge in Customer Service.

• Excellent English communication skills. Multiple language ability is considered as additional advantage.