Restaurant Waiter - Brunello Restaurant

The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski's DNA values in order to encourage sales and maximize guest satisfaction. * A courteous, professional and efficient service is provided at all times. * All duties and tasks are performed as per the tasks required at the outlet. * Be knowledgeable of all services and products offered by the hotel. * Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned. * Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies) * Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives. * Take accurate food and drinks orders, using a POS ordering software,order slips or by memorization * Communicate order details to the Kitchen Staff * Serve food and drink orders * Arrange table settings and maintain a tidy dining area * Deliver checks and collect bill payments * Monitor operating supplies, equipment and reduce spoilage and wastage successfully. * Ensure that the place of work and surrounding area is kept clean and organized at all times. * Successfully perform opening and closing procedures established for the assigned outlet * Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors. * Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest