Hotaru Holdings hiring Waiter/Waitress at Dubai, United Arab Emirates

Key Responsibilities

Guest Service

• Welcome guests warmly and provide attentive, professional service throughout their visit.

• Present menus clearly and make appropriate food and beverage recommendations.

• Take accurate food and beverage orders and ensure timely service.

• Handle guest requests, concerns, or complaints politely and escalate when required.

Alcohol Service

• Serve alcoholic beverages in accordance with UAE laws and company policies.

• Verify guest eligibility for alcohol service when required.

• Demonstrate sound knowledge of alcoholic beverages, including basic wine, spirits, beer, and cocktails.

• Promote responsible drinking and refuse service when necessary, following management guidance.

Product Knowledge

• Maintain strong knowledge of the menu, ingredients, allergens, and beverage pairings.

• Communicate daily specials, promotions, and upselling opportunities in a professional manner.

Operational Duties

• Set up and clear tables according to service standards.

• Ensure cleanliness and proper presentation of tables, service stations, and FOH areas.

• Process bills accurately and handle cash and card payments responsibly.

• Follow opening and closing procedures as assigned.

Compliance & Standards

• Adhere to grooming, hygiene, and uniform standards at all times.

• Follow health, safety, and sanitation regulations.

• Comply with all company policies, including alcohol service guidelines and code of conduct.

Requirements

• Previous experience as a Waiter / Waitress in an alcohol-licensed venue preferred.

• Basic knowledge of alcoholic beverages; wine knowledge is an advantage.

• Good communication skills in English (additional languages are an advantage).

• Professional appearance and positive attitude.

• Ability to work under pressure in a fast-paced environment.

• Flexible to work shifts, weekends, and public holidays.

Skills & Competencies

• Strong customer service skills

• Attention to detail

• Teamwork and reliability

• Responsible alcohol service awareness

• Time management and multitasking