Hotaru Holdings hiring Host/Hostess at Dubai, United Arab Emirates

Job Summary

We are seeking a well-presented, friendly, and communicative Hostess to be the first point of contact for our guests. The Hostess will manage the flow of the dining room, handle reservations, and ensure every guest receives a warm and welcoming experience from arrival to departure.

Key Responsibilities

• Greet guests with a warm, friendly, and professional attitude.
• Manage the waiting list and seating chart to ensure smooth guest flow.
• Handle all reservation inquiries through phone, WhatsApp, email, and booking platforms (ServMe, Seven Rooms, Open Table etc).
• Confirm bookings, record special requests, and coordinate with the team to prepare for upcoming reservations.
• Escort guests to their tables and present menus.
• Maintain cleanliness and organization at the reception and entrance area.
• Communicate guest preferences or concerns to the service team and managers.
• Assist with answering guest questions regarding menu items, promotions, or restaurant information.
• Support the service team during busy periods when needed.
• Follow company grooming standards, policies, and service procedures.

Requirements

• Previous experience as a hostess or in a customer-facing role is preferred.
• Excellent communication skills, both spoken and written.
• Confident, polite, and comfortable handling guest interactions.
• Ability to manage reservations and seating efficiently.
• Positive attitude, strong teamwork, and professionalism.
• Ability to multitask and stay organized during busy periods.
• Flexibility to work shifts, weekends, and holidays.