Hotaru Holdings hiring Restaurant Manager at Dubai, United Arab Emirates

Job Summary:
The Floor Manager is responsible for overseeing day-to-day front-of-house operations in a standalone restaurant, ensuring exceptional guest experiences and smooth service. This role manages, trains, and motivates front-of-house staff, upholds high standards of service, and coordinates closely with the kitchen and management to achieve business goals.

Key Responsibilities:

• Lead and supervise the front-of-house team, including servers, hosts, and runners, ensuring high service standards at all times.

• Ensure a warm, professional, and consistent guest experience, handling guest feedback and resolving complaints promptly.

• Manage table reservations, seating plans, and guest flow to maximize covers while maintaining service quality.

• Oversee daily opening and closing procedures for the dining area.

• Train new front-of-house team members on restaurant policies, menu knowledge, upselling techniques, and customer service standards.

• Monitor staff grooming, hygiene, and adherence to health & safety standards.

• Support inventory control and assist with ordering front-of-house supplies.

• Ensure compliance with Dubai Municipality food safety and hygiene regulations.

• Work closely with the Head Chef and kitchen team to ensure coordinated and efficient service.

• Support sales and upselling initiatives to drive revenue.

• Prepare shift reports and assist with cash handling and end-of-day reconciliations.

• Schedule and manage staff rosters, coordinating with HR and senior management as needed.

• Uphold brand values, contributing positively to team morale and restaurant culture.

Qualifications & Skills:

• Minimum 2–3 years of experience as a supervisor or floor manager in a mid-to-upscale restaurant environment

• Strong knowledge of Dubai hospitality standards and local regulations

• Excellent leadership, coaching, and motivational skills

• Strong problem-solving skills and the ability to stay calm under pressure

• Confident communicator in English (Arabic or other languages a plus)

• Good knowledge of restaurant POS systems and reservation software

• Strong organizational skills with attention to detail

• Customer-focused mindset with a passion for hospitality