Hotaru Holdings hiring Floor Supervisor at Dubai, United Arab Emirates

Key Responsibilities

Operations & Floor Supervision

• Supervise daily FOH operations and ensure smooth service during all shifts.

• Lead the service team on the floor and ensure service standards are consistently followed.

• Coordinate with kitchen and bar teams to ensure efficient service flow.

• Step in to support service during peak periods when required.

Guest Experience

• Welcome and engage with guests to ensure a positive dining experience.

• Handle guest feedback and complaints professionally and resolve issues promptly.

• Ensure service recovery is handled appropriately and escalated when necessary.

Alcohol Service Oversight

• Ensure all alcoholic beverages are served in compliance with UAE laws and company policies.

• Monitor responsible alcohol service and intervene when necessary.

• Support and guide the team on beverage knowledge, including wine, spirits, and cocktails.

• Ensure only eligible guests are served alcohol, following venue procedures.

Team Supervision & Training

• Supervise waiters, waitresses, runners, and hosts during shifts.

• Conduct on-the-job training and coaching for service and alcohol handling standards.

• Monitor staff performance and provide regular feedback.

• Ensure staff comply with grooming, hygiene, and uniform standards.

Cash & Administrative Duties

• Oversee billing accuracy and proper handling of cash and card transactions.

• Assist in end-of-shift reports, voids, discounts, and cash-up procedures.

• Support management with basic reporting and operational tasks as assigned.

Compliance & Standards

• Enforce company policies, SOPs, and code of conduct.

• Ensure adherence to health, safety, sanitation, and licensing requirements.

• Maintain FOH cleanliness, setup, and presentation at all times.

Requirements

• Previous experience as a Supervisor or Senior Waiter in an alcohol-licensed venue.

• Strong knowledge of alcoholic beverages; wine knowledge is mandatory.

• Good leadership and communication skills in English (additional languages are an advantage).

• Understanding of responsible alcohol service and UAE alcohol regulations.

• Professional appearance and strong problem-solving skills.

• Flexible to work shifts, weekends, and public holidays.

Skills & Competencies

• Leadership and team management

• Guest service excellence

• Decision-making and conflict resolution

• Beverage and product knowledge

• Time management and multitasking