Assistant Restaurant Manager

ASSISTANT RESTAURANT MANAGER – New Opening Launching June 2023 – A fine-casual destination restaurant mixing modern British with tradition and an international accent. Buzzy and fast paced from morning to late, the menu which will include a market leading afternoon tea, showcase seasonal ingredients with provenance and sustainability at heart, perfect for an everyday treat, casual lunch, business meeting or celebratory dinner. WHAT DO WE OFFER? A competitive salary and benefits package Access to leadership development programmes and hundreds of courses through Hilton University Industry-leading Team Member travel rates through Go Hilton 28 days holiday increasing up to five additional days with length of service Exclusive discounts through Wellbeing initiatives to help you thrive and be your best self A workplace to be proud of Reward programmes, incentives, team member recognition, as well as long service awards JOB OVERVIEW The Assistant Restaurant Manager works closely with the Restaurant General Manager and supports with the commercial performance, management and reputation of the Restaurant. Are you passionate about running market-leading restaurants? Do you know what it takes to inspire your team to deliver exceptional guest experiences every time? As a leader, are you supportive and inclusive? Do you thrive in a fast-paced environment? If so, this Assistant Restaurant Manager role is made for you! KEY RESPONSIBILITIES As Assistant Restaurant Manager, you will: Co mmercial Performance Assist to achieve the restaurant’s business plan, considering financials, market strategy, team member and guest experience. Review business results - including sales, costs, profitability, covers, guest satisfaction - and take action to improve performance. Optimise covers using good revenue and diary management processes. Excellent Food & Beverage Deliver high-quality food and drink to satisfy guest’ needs - and social media feeds! Champion Hilton’s sustainability goals through local sourcing, use of seasonal produce and minimizing food waste. Exceptional Guest Experiences Lead your team to deliver exceptional guest experiences, making sure they provide authentic personalised service and in-depth product knowledge. Develop great customer relationships, recognizing repeat guests, preferences and celebrations to improve loyalty. Review and act on customer feedback, taking quick action to improve service and resolve complaints. Enhance the restaurant’s image through online reputation management, driving positive reviews on key platforms (e.g. TripAdvisor , Google Reviews. Make sure that food allergies and dietary requirements are treated with absolute seriousness at all times. Great Working Environment Manage, develop and inspire the restaurant team, creating an inclusive environment where all Team Members can thrive and achieve their professional goals. Practice great people management, from recruitment to training to succession planning and recognition. Schedule Team Members’ working time efficiently based on forecasted business volumes, offering flexibility where possible and minimizing overtime costs. Communicate well and often, building good relationships with your team and key stakeholders. Day-To-Day Essentials Make sure restaurant operations strictly comply with all regulations (including health, safety and hygiene, food safety certification, licensing) and that potentially hazardous situations are identified, reported and corrected. Ensure all restaurant opening and closing procedures are carried out correctly, including financial reports and reconciliations. Maintain operational effectiveness, using efficient steps of service and layout to reduce cycle times. Manage restaurant inventory, stock control and purchasing, following hotel guidelines. WHO ARE WE LOOKING FOR? We’re looking for an inspirational leader who is passionate about food and beverage, with at least two years’ experience in a similar role. London experience within a hotel and high-street restaurant environment would be an advantage. To be successful in this position you will have: Commercial focus , with a demonstrated ability to deliver exceptional business performance and results. Inspirational leadership and people management skills, experienced in managing, developing and motivating a team and working effectively with other departments. Excellent verbal and written communication skills to deliver a compelling message for the right audience, from team briefings to commercial business presentations to representing the restaurant publicly. Customer focus , maintaining the highest standards of service and quality to create memorable experiences. Effective relationship management skills to build good relationships with key internal and external stakeholders, including suppliers, local media and influencers. Creativity, strategic thinking and problem-solving skills, able to work effectively in a fast-paced environment while remaining calm and focused under pressure. You will possess a solid understanding of digital marketing and be proficient in using F&B systems, as well as MS Office. USEFUL TO KNOW: This position is full-time and will require working weekend and evening shifts. Want to know more about this job? Contact Amy directly in our Recruitment Team on #LI-AT2 EOE/AA/Disabled/Veterans Schedule :Full-timeBrand:Hilton Hotels & Resorts Job :Bars and Restaurants EOE/AA/Disabled/Veterans MEANINGFUL BENEFITS FOR YOUR CAREER & WELL-BEING We support the well-being and performance of Team Members with industry-leading rewards, recognition and support to meet their needs and dreams: Best-in-Class PTO Go Hilton Travel Discount Program ​​​​​​​Hotel rates as low as $40/night! Health & Welfare Benefit Plans Debt-Free Education Retirement Savings Program Employee Stock Purchase Plan Mental Wellness Support  Flexible Schedules Access to your pay when you need it ​​​​​​​through DailyPay