Receptionist - Hatch End High School

Overview School: Hatch End High School Address: Headstone Lane, Harrow, Middlesex, HA3 6NR Website:    Hatch End High School is a high performing, innovative Academy in Harrow with a large and very successful Sixth Form. We are extremely proud of our diverse and multi-ethnic cohort and outstanding reputation for inclusion and academic achievement. Standards and progress are high, but we are never complacent. Our school ethos, WE CARE: C o-operation, A mbition, R espect, E mpathy, underpins everything we do.   We are looking to appoint a receptionist to help cover our busy reception and to be part of our friendly admin team. You must possess strong reception-based experience with the ability to deliver first class professional front of house service at all times. You will be a confident person with excellent interpersonal and communication skills, able to provide an efficient and friendly service, and act as the first point of contact for parents, pupils and visitors to the school. In addition, you will be required to carry out general administrative duties.   The 36 hour per week role is to be worked Monday to Friday, 09:00am – 4:45pm (4:30pm Friday). These hours are set in order for us to cover our reception.   JOB PURPOSE To act as Receptionist by providing support for a range of office functions and providing a welcoming environment for all visitors, students and staff. To ensure efficient and effective day to day procedures are carried out. Your main area of work will be Reception but you may be required to work in other areas of the school.   WORKING TIME The 36 hours per week role is to be worked Monday to Friday, 09:00am – 4:45pm (4:30pm Friday). These hours are set in order for us to cover our reception. The extra weeks to be worked to cover reception during school holidays as agreed with line manager. There will be a requirement to vary working hours during school holidays. About you KEY DUTIES Undertake reception duties, answering general telephone calls and face-to-face enquiries along with signing visitors and students in and out. To work alongside our Student Services support team with administrative tasks including covering the Print Room. To manage the school runner and locate students in lessons to pass on urgent messages from parents and/or staff. To contact parents/carers regarding a range of issues. To type correspondence/documentation and carry out administrative duties as required. To photocopy documents and materials as directed. To deal with the daily out-going mail. To assist in maintaining the student database as required. To enter relevant attendance information on the school management information system. To ensure that the reception area is kept tidy, informative and welcoming to visitors at all times. Receive admission enquiries from parents and deal with appropriately. Arrange appointments for staff as directed. Telephone 999 for ambulance, fire and/or police attendance when requested in an emergency situation.  Assist in organisation of parent sessions/forums as necessary. Assist in the updating and publication of Microsoft SharePoint resources, including staff and student information. Provide relief in the Student Welfare Room as and when required – training will be provided. To support with school hospitality including preparing for whole school events. To clean and replenish staff refreshment areas across the school Any additional administrative duties/responsibilities appropriate to the grade and level of responsibility of the post – as required by the Line Manager/Headteacher.