Ellington Properties hiring Customer Service at Dubai, United Arab Emirates

Customer Service

Ellington Properties - Dubai, United Arab Emirates

Posted 2 weeks ago - 68 members applied

Number of Vacancies
Job Type
Full Time
Customer Service
Dubai, United Arab Emirates
Salary ($)
Salary Period
Contract Period
Open Ended
Flight Ticket
Career progression
Training & development
Vaccination Status

Candidate Preference

1 year
Languages Spoken
Living in
United Arab Emirates
Education Background
Communication Skills
Interpersonal Skills
Time Management
Job Description

Job description

  • Handle complaints, customer queries, resolve issues within specified timelines.
  • Conduct necessary research and follow with other departments on behalf of the customer.
  • Provide status update to customers on pending / ongoing cases.
  • Prepare ‘Exception Forms’ and collect the evidence in the file to support the exception for customers in line with Policies & Procedures for management approval.
  • Prepare a list of customers scheduled for handover on a daily basis
  • Ensure that apartments are clean and ready prior to customer appointment
  • Provide required explanation to the customer with respect to community rules and move-in procedure
  • Update customer on registration for services such as LPG, utilities, etc
  • Update checklist during handover and review customer documents
  • Update customer visit sheet and provide the same to handover manager
  • Notify line manager regarding complaints/disputes and track the same.

Who should apply

  • Should have a minimum 1 year customer care experience
  • Russian Speaker is a must
  • Should be presentable and be in professional attire.
  • Should be a proactive and quick learner.
  • Must have knowledge of Microsoft Word, Outlook, and Excel.