Receptionist

Citadines Holborn-Covent Garden is seeking a confident Receptionist to become part of our Front Office Team. Our properties operate 24/7; therefore, the department works on an early (7am-3.30pm) or late (3pm-11.30pm) shift basis. Night shifts are also available and required on occasion.You will report to the Front Office Manager, supporting towards providing our guests with unique experiences and offerings to Live, Work and Play in infinite ways. Designed for the love of cities, Citadines offer travellers the comfort of a serviced residence and the flexibility of a hotel. A Receptionist will be responsible for: Offering a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etcTaking initiative in accommodating the customers’ needs in a resourceful mannerBeing pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practiceEnsuring that all shift tasks are carried out according to the required standard and take responsibility in providing full handovers to all relevant parties/shifts. To be successful in the role of Receptionist, we require:Excellent guest engagement skillsAbility to bring the guest experience to life throughout the hotelWillingness to learn and work with IT systems quicklyAbility to communicate and organise yourself in line with different guest expectationsA good command of English is essential, a second language is advantageous This is your opportunity to be part of our team as a Receptionist. We focus on your professional and personal development, and we offer: Genuine career opportunities within our businessValuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunitiesA travel allowance for every day you work to contribute to your commuting costA PERKBOX subscription with benefits, retail discounts and savings available from your first dayEmployee Assistance ProgrammeRefer a Friend bonusEmployee Recognition Awards Ceremony and company team partiesOnce you pass your probation, a special staff rate when staying in our European propertiesStaff incentives when you and your team perform(If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging About UsCitadines is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties.  Trading as: Citadines by The Ascott Limited    Required skills: Time Management, Customer Focused, Customer Service, Multitasking, Organisation Skills, Attention to Detail, Team Work, Communication Skills, Problem Solving