Receptionist

About the role: As a vital and valuable member of our Front of House team you will be responsible for managing our reception whilst on shift, ensuring complete customer satisfaction, and all relevant shift procedures are completed. You will be working in the elegant surroundings of our 19th Century Manor House in Cookham Village, which is a charming place to work! In a typical day, you might: Check in / out of residential guests. Ensure guests are booked in on the correct tariff and allocate the correct room type  Ensure all required charges are posted to the guests bill before they check out  Acknowledge guests immediately as they arrive at the desk  Receiving and inputting Bed and Breakfast Booking / and group bookings and updating them as required:  Ensure all bookings are entered into Guestline on the day they are received.  File all paperwork in the corresponding folder.  For group booking - Should the booking create an overbooking, email the person back informing them of this, keeping a copy for your own records. Responsibility for float and all money taken daily. Money must always be counted when arriving on shift and the money balances with the current shift report. Ensure all monies are locked in the safe each night  Answering the Main CIM Switchboard.  Receiving and checking paperwork for courses  Signing in and directing of delegates  Signing in contractors / Temporary workers and Visitors  Other general duties such as booking taxis, guests/staff queries etc.  Contributing to managing the change of our residential business from mainly CIM residential training courses to mainly open lets.  Developing relationships with regular B&B business clients, with taxi companies and staff.  For this role, you’ll need: Basic computer skills Excellent communication skills and the ability to multitask Previous hotel or similar reception role, including switchboardwould be ideal Experience and understanding in a front of house software package Previous cash handling experience Ability to work on your own as well as a team player Willingness to learn and understand all aspects of the Chartered Institute of Marketing Who we are:  Moor Hall in Cookham, Berkshire is a charming 19th Century Manor House with 80 bedrooms, 24 conference rooms and the Edinburgh Restaurant which seats 140. Moor Hall is also home for The Chartered Institute of Marketing (CIM) CIM supports, develops and represents marketers, organisations and the profession all over the world. We offer a diverse range of training courses and world-renowned qualifications, which enable modern marketers to thrive in their roles and deliver long-term success for businesses. Our ability to award Chartered Marketer status recognises a marketer’s commitment to staying current and abiding by a professional Code of Conduct. CIM / Moor Hall does not hold a sponsorship licence with the Home Office and as this role is UK based, we are therefore unable to consider applications from those who do not have the right to work in the UK.  Apply now to join team CIM | Moor Hall! Job Summary Salary £23,775 Job type Full time Closing date 07 / 05 / 2023