Receptionist

About the role: As a vital and valuable member of our Front of House team you will be responsible for managing our reception whilst on shift, ensuring complete customer satisfaction, and all relevant shift procedures are completed. You will be working in the elegant surroundings of our 19th Century Manor House in Cookham Village, which is a charming place to work!In a typical day, you might: Check in / out of residential guests.Ensure guests are booked in on the correct tariff and allocate the correct room type Ensure all required charges are posted to the guests bill before they check out Acknowledge guests immediately as they arrive at the desk Receiving and inputting Bed and Breakfast Booking / and group bookings and updating them as required: Ensure all bookings are entered into Guestline on the day they are received. File all paperwork in the corresponding folder. For group booking - Should the booking create an overbooking, email the person back informing them of this, keeping a copy for your own records.Responsibility for float and all money taken daily. Money must always be counted when arriving on shift and the money balances with the current shift report.Ensure all monies are locked in the safe each night Answering the Main CIM Switchboard. Receiving and checking paperwork for courses Signing in and directing of delegates Signing in contractors / Temporary workers and Visitors Other general duties such as booking taxis, guests/staff queries etc. Contributing to managing the change of our residential business from mainly CIM residential training courses to mainly open lets. Developing relationships with regular B&B business clients, with taxi companies and staff. For this role, you’ll need: Basic computer skillsExcellent communication skills and the ability to multitaskPrevious hotel or similar reception role, including switchboardwould be idealExperience and understanding in a front of house software packagePrevious cash handling experienceAbility to work on your own as well as a team playerWillingness to learn and understand all aspects of the Chartered Institute of Marketing