Chaihona Restaurant hiring Guest Relations Manager at Dubai, United Arab Emirates

Key Responsibilities:

• Greet and welcome all guests with warmth, professionalism, and discretion.

• Build and maintain strong relationships with VIP clients, influencers, and high-net-worth individuals.

• Manage the guest reservation system, ensuring efficient table allocation and flow.

• Handle all guest feedback and concerns promptly, professionally, and empathetically.

• Coordinate closely with the operations team to ensure service alignment with guest expectations.

• Monitor ambiance, guest behavior, and service flow to proactively enhance the overall experience.

• Assist in curating guest experiences, including special occasions, private events, and brand activations.

• Maintain a strong floor presence during peak hours, especially weekends and key nights.

• Support marketing initiatives by promoting events and developing guest loyalty strategies.

• Prepare guest interaction reports and feedback summaries for senior management.

Requirements:

• Proven experience in a similar guest-facing role within luxury nightlife, fine dining, or hospitality.

• Exceptional communication and interpersonal skills, with fluency in English (Arabic, Russian, or French is a plus).

• Professional appearance, confident demeanor, and strong sense of discretion.

• High emotional intelligence and the ability to handle high-pressure situations calmly.

• Strong organizational skills and attention to detail.

• Experience with reservation systems and CRM tools is preferred.

• Flexibility to work late-night shifts, weekends, and public holidays.