Barry's Middle East hiring Assistant Club Manager at Dubai, United Arab Emirates

Position: Assistant Studio Manager.

You will be the first line of contact at all Barry’s studios - Dubai. 

We have 3 main teams, who are well-versed in all aspects of our fitness services and business. The Assistant Studio Manager is key to providing superior customer service and assisting clients with class selections, bookings and queries; from fuel bar - retail purchases. We are looking for a passionate, hard-working, reliable, team-oriented, and forward-thinking problem-solver with great outgoing interpersonal skills, a love for health & fitness, excitement for our brand, and the desire to be a part of building a stronger Barry’s community.

Key Responsibilities

• Deliver first-class hospitality to clients at all times by greeting, assisting, and checking in customers; responding to inquiries in-person, on the phone, and via email; and working quickly and efficiently in the company’s business management software to register clients, process payments, and maintain database information up to date.
• Work with team members across departments, including instructors, facilities, and Fuel Bar, to ensure efficiency in delivering an exceptional customer experience, maintaining spaces clean, and creating a welcoming, positive atmosphere.
• Maintain product knowledge for all studio retail operations and marketing initiatives.
• Guide customers with regards to studio offerings, promotions, and special events.
• Assist studio management with daily studio tasks and other projects as necessary.

Operations

• Showcase the best of brand skills while on shift and mentor junior staff in upholding Barry’s hospitality and customer service standards.
• Take a leadership position in managing and handling complex client inquiries and challenging studio situations, such as client or staff injuries, sound issues, etc.
• Establish and maintain effective, clear communication with studio leadership on facilities, personnel, and client issues.
• Act as the primary point person for VIP visits, special events, and celebrations occurring while on shift.
• Receive retail inventory, drive retail sales, merchandise retail areas, and communicate retail needs to studio leadership.
• Oversee management of cash flow and the point of sale system while on shift.

Company Culture

• Work to uphold Barry’s community and culture standards, and live the company mission, vision, and values daily.
• Represent Barry’s brand within the studio and throughout the fitness community.
• Participate in enhancing the community with your studio and regional teams.

Requirements

• Ability to work non-traditional hours, including early mornings, late evenings, weekends, and holidays.
• Strong hospitality skills with knowledge of principles and processes for providing customer service.
• Ability to establish and maintain constructive and cooperative long-term interpersonal relationships with clients, peers, and supervisors.
• Ability to communicate effectively and in a time-sensitive manner.
• Excellent organization and time management skills.
• Ability to follow instructions in a fast-paced environment.
• Detail-oriented mindset, with an eye for customer satisfaction and cleanliness.
• Proven dependability and reliability.
• Friendly, outgoing personality and a can-do, optimistic attitude.
• Professional in appearance and behavior at all times.
• Enthusiasm for Barry’s brand.
• Ability to kneel, bend, reach, climb, and stand for long durations of time.
• Ability to move and lift equipment and supplies of 30+ pounds.
•  Minimum age of 18 years.