Receptionist / Administrator

JOB OVERVIEW We have a fantastic new job opportunity for a Receptionist / Administratorwith excellent customer-facing communication skills, a friendly and professional telephone manner and good IT skills with excellent knowledge of all Microsoft packages. As the Receptionist / Administrator customer service will always be your priority. You will need to take the time to talk to people, so it is essential that you have a positive and relaxed nature. Working as the Receptionist / Administrator your role will be to administer an efficient, welcoming and effective clinic, providing a full reception service to all clients and patients. You will welcome them in person and ensure their comfort and needs are considered and met. The Receptionist / Administrator will also be required to effectively coordinate and deliver all aspects of customer care, with regular contact with clients by phone, email and letter. You will schedule appointments, deal with enquiries and handle quotes and invoicing throughout the clinic. APPLY TODAY If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review. DUTIES Provision of a full reception service to all Clients and Patients of the Clinic welcome patients in person and ensure their comfort and needs are considered and met correspond and communicate effectively with patients, suppliers and partners of the Clinic in person, by letter, email and telephone Use in-house system to input, store and maintain patient records and make clinic bookings Process, send out and record all daily courier/postal items where required in a timely manner arranging collections where necessary and communicating to the relevant parties throughout Ensure the Clinic is presented in a clean, tidy, professional and organised way, correctly prepared for every clinic and appointment Provide administration support for the clinicians, including ordering client components and diary management Clinic administration including appointment reminders, GP Letters and ensuring important patient documentation is present and up to date according to quality system requirements Assist, support and be directed by the Practice Manager on any other general day to day duties CANDIDATE REQUIREMENTS The ideal candidate for Receptionist / Administratorwould have the following skills, experience and attributes: Excellent knowledge and skills of all Microsoft packages and ability to pick up new systems quickly Sound customer facing communications with an empathetic and understanding approach Ability to support and work as part of an administration team Self-motivation and drive to complete tasks and the ability to interact and communicate confidently with patients, clinicians and other team members of all levels Strong organisational skills, ability to multi-task and work to deadlines