Amazonico Restaurant Ltd-DIFC hiring Host/Hostess at Dubai, United Arab Emirates

Host/Hostess

Amazonico Restaurant - DIFC - Dubai, United Arab Emirates

Posted 2 years ago - 199 members applied

Number of Vacancies
1
Job Type
Full Time
Position
Host/Hostess
City
Dubai, United Arab Emirates
Salary ($)
$2700
Salary Period
Month
Contract Period
Open Ended
Provides
Accommodation
Flight Ticket
Insurance
Transportation
Meals
Service Charge
Tips
Visa
Career progression
Training & development
Vaccination Status
Required

Candidate Preference

Experience
2 years
Languages Spoken
Arabic
Chinese, Simplified
English
French
German
Italian
Portuguese, Brazil
Portuguese, Portugal
Russian
Spanish
Living in
United Arab Emirates
Education Background
High School
Bachelor's degree
Skills
Adaptability
Commercial Awareness
Communication Skills
Computing Skills
Confidence
Creativity
Decision Making
Flexibility
Interpersonal Skills
IT Skills
Language Skills
Leadership Skills
Management Skills
Marketing Skills
Negotiation Skills
Numeracy Skills
Organisation Skills
Perseverance
Persuading
Proactive
Problem Solving
Self Motivated
Team Work Skills
Technical Skills
Time Management
Work Under Pressure
Written Communication
Job Description

Job Overview

As the Hostess, you will be one of the image (Face) of Amazonico Restaurant.

You will provide great and positive impression to all of our guests, to be open, honest, welcoming, friendly, always smiling, to shine like a great actress on the scene.

You will welcome them in the restaurant and attend to their inquiries before escorting to the table.

To ensure all telephone calls and emails are handled politely and efficiently, providing correct and accurate assistance to meet guest satisfaction.

You will interface with customers and be responsible for the first and last greetings; To focus on guest’s needs.

Hence, based on guests' priority provide the highest standards of customer care to give an authentic experience from the welcome of the service till the farewell.

Amazonico Responsibilities

  • Ensure all opening, midday, closing and weekly duties are performed according to the checklist
  • Ensure the reception area is kept clean and tidy at all times
  • Performing relay duties in the restaurant when necessary
  • Ensure all stationary requirements are met
  • Ensure menus are maintained clean
  • Maintain clean database. Ensuring every profile has correct information: first name, last name, personal phone number, email, title and picture if available
  • Update guests’ profiles with preferences and their needs: food and drink choice; seat preference

Departmental Responsibilities          

  • To recognize guests’ preferences and anticipate them
  • To handle all guests’ complaints in a friendly and effective way, if escalated, to report to upper management
  • Maintains high standards of quality control, hygiene and health & safety

Role Responsibilities

  • You will provide a courteous, professional, attentive and efficient service at all times with all departments and customers
  • To well establish a good rapport and working relationship with all staff and all other departments
  • To know all our Regular guests and VIP customers, recognize them, call by name and look after
  • Consistently recognize and accommodate Regular guests and VIP’s
  • To greet all guests with honest smile, warm welcoming, friendly attitude
  • To answer phone calls attentively and assist guests accordingly to their request
  • To escort guests to the bar and table, to assist in changing the tables
  • To take a booking and ensure all bookings are taken correctly, with all booking policies and reservation flow being respected

Operations

  • Smoothly observe guests during their meal and make sure they feel that they are satisfied
  • To always act and perform accordingly to Amazonico standards
  • To greet all customers in a warm and friendly manner, welcome them in the restaurant and attend to their inquiries before escorting to the table
  • Efficiently use reservation systems (take, confirm, amend, cancel reservations)
  •  To have a thorough knowledge of the menu, wine list, digestive and bar list of Amazonico Restaurant
  • To always ensure an excellent guest experience
  • To efficiently use the Reservation systems

People Management

  • To ensure and successfully follow daily duties and role responsibilities with team members
  • To respond quickly and positively to changes within your job role, showing flexibility

Communication

  • Distributing waiters notes and communicating return times on tables in a correct and timely
  • Communicate all maintenance requirements of the reception department and its demise and process of timely repairs

Leadership

  • To ensure all telephone calls and emails are handled politely and efficiently, providing correct and accurate assistance which meets customer needs
  • To allocate reservations in the optimal way in order to meet the customer needs and maximize number of covers
  • Check the book to identify all special requests, regulars and VIP customers, ensure all requests are provided accordingly (deliveries, flowers, cakes, etc.)
  • Be responsible to handle complaints promptly and professionally