The Head Hostess is the first point of contact for the restaurant; the employee must have an engaging and welcoming personality, in order to create a pleasant experience for the guests, from reservation through to departure. This role demands an impeccable appearance as well as a friendly and professional telephone manner. Leading by example, to support the Reception Manager and overlook the smooth execution of the reception and reservations team. Liaise with all other departments to ensure a rounded guests experience is achieved, in order to build and develop ongoing professional relationships with guests.
Must be knowledgeable of:
• Full knowledge of Quadranet System
• All food & Beverage menus.
• Operation hours & upcoming events
• La Cantine du Faubourg rules & regulations (i.e. dress code, method of payment, age restrictions)
• Floor plan & table numbers
• La Cantine du Faubourg SOP
• Hostess desk set up
• Computer literate, excel and spreadsheet