RIKAS Group hiring General Manager at Dubai - United Arab Emirates
Candidate Preference
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Oversee the operations functions of the hotel, as per the Organizational chart.
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Hold regular briefings and meetings with all head of departments.
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Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
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Lead all key property issues including capital projects, customer service and refurbishment.
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Handling complaints, and oversee the service recovery procedures.
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Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
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Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
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Ensure all decisions are made in the best interest of the hotels and management.
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Deliver hotel budget goals and set other short and long term strategic goals for the property.
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Developing improvement actions, carry out costs savings.
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A strong understanding of P&L statements and the ability to react with impactful strategies
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Closely monitor the hotels business reports on a daily basis and take decisions accordingly.
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Ensure that monthly financial outlooks for Rooms,Food & Beverage, Admin & General, on target and accurate.
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Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs.
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Prepare a monthly financial reporting for the owners and stake holders.
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Draw up plans and budget (revenues, costs, etc.) for the owners.
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Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipments and services.
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Act as a final decision maker in hiring a key staffs.
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Minimum 2 years of experience as a General Manager
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Coordination with HOD's for the execution of all activities and functions.
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Overseeing and managing all departments and working closely with department heads on a daily basis.
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Manage and develop the Hotel Executive team to ensure career progression and development.
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Be accountable for responsibilities of department heads and take ownership of all guest complaints.
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Provide effective leadership to hotel team members.
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Lead in all aspects of business planning.
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Respond to audits to ensure continual improvement is achieved.
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Corporate client handling and take part in new client acquisition along with the sales team whenever required.
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Assisting in residential sales as and when required and development with strong sales prospects.
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Responsible for safeguarding the quality of operations both (internal & external audits).
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Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.
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Management Proficiency
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Customer & Quality focus
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Fluent in english is must
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Arabic speaker is a plus
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Extensive knowledge of F& B operations